Client Support anf FAQs

Call Center
No charge: 1-866-870-0014

Questions about PIN-free prepaid phone service
- How does PIN-free technology work?
- Do I have to subscribe to use the PIN-free service?
- How many phone numbers can I register when subscribing?
- Can I check my account activity?
- How long does my account remain active?

Questions about virtual calling cards
- Why is phone-card usage growing so rapidly?
- How do prepaid phone cards work?
- Do I have to subscribe to buy a virtual calling card?
- What is the recommended amount of calling time to buy?
- Is it safe to order over the Internet?
- How will I receive my card?
- What do I have to do to use the card?
- Do advertised phone rates vary at all?
- Can I call from anywhere with my card?
- Do calling cards expire?

Questions about PIN-free prepaid phone service
How does PIN-free technology work?
When placing an international or domestic long-distance call, you dial our access numbers and the system automatically performs a caller-ID check on your phone number and caller-ID recognition and grants you access. There are no PINs or access codes to remember or enter.

Do I have to subscribe to use the PIN-free service?
Yes. Since the system works with caller-ID technology, you must register the phone numbers you want the system to check when you place an International or domestic long-distance call.

How many phone numbers can I register when subscribing?
You can register as many numbers you want under the same account. For example, to include your cell phone, home phone and office phone and pay for them all with one credit card, just write down all three phone numbers on your registration form. That's all there is to it!

Can I check my account activity?
Yes, you can access your account in order to check the calls made, calling times and the rate charge, either via the Internet with your username and password or by calling our Customer Service Center. Either way you can also recharge your account by adding more talking minutes, as well as add or delete phone numbers.

How long does my account remain active?
Once you have set up an account, it will never be deactivated unless you require MultiPhone to deactivate it.

If I don't use my account for some time, do I lose the balance I might have in it?
It does not matter how long your account goes unused. As long as you have a balance you will be able to use our service with your Pin free account. Your balance never expires.

- How do I contact a representative or phone operator?
Call free of charge to 1-866-870-0014 or email us at csm@multiphone.net